Subscription FAQs
If you're having any other problems or questions with your subscription, please visit our Subscribe page and we can help you there. If you would like to send e-mail to us regarding a subscription question, e-mail us at service@StudioClassroom.com
About Subscribing
How can I order a magazine subscription?
To order magazines, MP3 discs, audio CDs, CD-ROMs or any of our other products, check our Subscribe page. You can order your own copy online today -- it's easy!
How can I renew my subscription?
To renew your subscription, visit our Subscribe page or write to service@StudioClassroom.com
I live in Taiwan but I would like to order a subscription for someone living outside Taiwan. What should I do?
The subscription prices are the same, but there is an additional postage charge depending on where you would like the subscription sent. Please call our customer service line at (02) 2533-9123 to learn more.
I live in Mainland China. How can I subscribe to your magazine?
It's easy! All you need to do is go to your local post office and send off a subscription request. Detailed instructions can be found on our Mainland China website.
I don't live in Taiwan or Mainland China. How can I subscribe to your magazine?
Please check our branch office page and contact the location nearest you. They can tell you how to receive our magazine. You can also send an order request to service@StudioClassroom.com
How long do I need to order a subscription for?
Subscriptions last for at least one year.
I already subscribe to one of your magazines, but I would like to switch my order. Can I keep my subscription but receive a different magazine?
Yes, you can switch your order, but one time only.
About our Products
I'd like to order a subscription, but I'm not sure which magazine I should get. What should I do?
We have three English teaching magazines: Let's Talk in English, Studio Classroom and Advanced. Click on each magazine link to find out which one is right for you.
Will studying your magazines help me prepare for the Taiwan General English Proficiency Test (GEPT)?
Yes! Our editors consider these test requirements and levels when creating each magazine. Studying Let's Talk in English will help you prepare for the basic text. Studying Studio Classroom will help you prepare for the medium / medium high test. Studying Advanced will help you prepare for the medium high test.
What is the difference between the contents of your audio CDs, MP3 discs and CD-ROM discs?
For all three magazines, our audio CDs contain the daily article readings only. The MP3 discs contain the daily article readings and the complete programs. The CD-ROM discs contain the lesson or article text, the article readings, and also some special interactive learning features!
About Mailing and Receiving
If I order a subscription in Taiwan, when will I receive the magazine each month?
We send our readers their subscriptions before the 25th of each month. Readers should receive their magazines before the 29th of that same month. If you order a subscription after the 25th of a given month, your first magazine will arrive before the 29th of the next month. For example, if you subscribe after October 25th, you will receive your December issue before November 29th.
I have a Taiwan subscription but one of my magazines hasn't arrived yet. What should I do?
If your magazine has not arrived by the 29th of the month, please contact us immediately and we will check the problem. Call us at (02) 2533-9123, fax us at (02) 2533-0606, or e-mail us at service@StudioClassroom.com . Please be sure to contact us before the 10th of the following month. We regret we cannot process lost magazine requests after the 10th of the month. If the 29th of the month is a holiday then the notification deadline will be one day earlier (the 28th).
I have a subscription outside Taiwan but one of my magazines hasn't arrived yet. What should I do?
For Mainland China readers: If the month has started and your magazine has still not arrived, please visit our Mainland China website and contact us there. For readers outside Taiwan and Mainland China: Please contact the Branch Office nearest you. They will be happy to help you.
How much will the postage cost if I want to receive my magazine subscription by Taiwan registered mail?
| Item | 1 magazine 1 magazine + 1 MP3 or Monthly CD-ROM or CD |
2 magazines | 2 magazines + MP3s or Monthly CD-ROMs or CDs (maximum 4 discs) |
|---|---|---|---|
| Monthly | 29 TWD | 34 TWD | 38 TWD |
| Yearly | 348 TWD | 408 TWD | 456 TWD |
I've moved. How do I arrange to have my subscription sent to my new address?
There are four methods you can use to change your subscribing address.
- E-mail us at service@StudioClassroom.com . Be sure to send your uld address and new address together, along with your subscription number.
- Call our customer service line: (02) 2533-9123. You can give your new address to one of our operators.
- Send us a letter. Cut the address label from your magazine and post it back to this address:
Studio Classroom Customer Service Department
#10, Lane 62, Da Zhi Street, Taipei 104, Taiwan
Be sure to include your new address too. - You can fax us at (02) 2533-0606. Be sure to send your old address and new address together.
Note:
- If you make a address change request after the 3rd of the month, your magazine will be sent to your new address beginning in the following month.
- If you wish to change your address during summer or winter vacation, please notify us early to ensure the change will be made on time.
- In order to protect your rights, we do not allow you to change the subscriber name. However, you can specify a "recipient" other than yourself in your personal contact information.
- If you live outside Taiwan and wish to change your subscription address, please contact the the Studio Classroom Branch Office nearest you.
